Commonly Asked Questions  

How does "Fulfilled by Amazon" work?

Items "Fulfilled by Amazon" are shipped from an Amazon Fulfillment Center to you. All of our standard shipping rates and policies apply to these items, including FREE Super Saver Shipping on qualifying orders over $25.

After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account.

Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items.

What is the Return Policy

Because order fulfillment is provided by Amazon.com, all orders are subject to the current Amazon.com returns policy.

You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. Amazon.com will also pay the return shipping costs if the return is a result of an Amazon.com error. Just visit the Amazon.com online Returns Center, and Amazon.com will guide you through the process and even supply you with a return mailing label you can print out.

Does DogShopOnline.net accept phone, fax, email or snail mail orders?

We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.

Our staff will do our best to help you find a product, navigate the site and make sure you have a plesant shopping experience.

After I submit an order with DogShopOnline.net, how will I be advised of the order's progress?

Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.

May I take advantage of a manufacturer mail-in rebate through DogShopOnline.net?

For your convenience, DogShopOnline.net advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.

Is the DogShopOnline.net website secure? What type of security features are utilized to safeguard my information?

Security is a top priority at DogShopOnline.net. When you submit sensitive information via the website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, which encrypts all submitted information.s

Does DogShopOnline.net sell or release my personal information?

DogShopOnline.net respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

Does DogShopOnline.net offer a paper catalog?

Not at this time. We may soon start offering a digital brochure.

What happens when an item is out-of-stock?

We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.

How do I use DogShopOnline.net's shopping cart?

Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty Product" field, and click "Update". If you need to shop for more items, continue shopping. After you've added all items you want to purchase to your shopping cart, and if everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions. If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.

Do open box items qualify for rebate offers?

No, we do not offer (or honor) rebates for open box items. A rebate offer for a new product will not be honored for a open box unit of the same product.